Illegal Civ is not responsible for any lost, damaged, or stolen items in transit once the order has shipped from the warehouse.
Please allow up to 2-3 business days for order processing. Once shipped, please use your tracking link to track shipping time.
Illegal Civ ships to all 50 states. Domestic shipping is a $10 flat shipping rate with FREE shipping on orders over $150, unless otherwise stated on the product page.
We cannot guarantee domestic delivery dates.
Please allow up to 2-3 business days for order processing. Once shipped, international orders can take up to 8 weeks for delivery. International shipments are subject to additional duties, taxes and other customs fees. Illegal Civ has no control over and is not responsible for these tariffs or customs fees.
We can not guarantee international delivery dates.
Cancelling an order is only possible if your order has not reached the packing or shipment phase. To cancel an order, please contact Customer Support.
You will be notified when your order is cancelled. Please allow 8-10 business days for a refund to appear back into your original payment method. If your refund has not been received within that time frame, please contact Customer Support.
During drop seasons, order cancellations should be made within 24-48 hours of purchase to ensure a successful cancellation and cannot be guaranteed.
Once your order has been placed and your payment has successfully been processed, individual items can’t be edited.
Packaged Returned to Sender:
Customers will be notified if their order is returned back to the warehouse. Customers have 10 business days to respond to the notification regarding if you would prefer to receive a refund or if you would like us to re-ship your order. If you do not respond within that time frame, you will automatically be refunded.
If you have any further questions, please contact us here. Be sure to include your order number if you have one.